1. Event-related Deliverables

• Race kits must be collected in person during athlete check-in. Race kits will not be shipped unless expressly stated for virtual participation or a specific event.
• E-certificates, results, and digital communications may be delivered electronically after the event.

2. BERGMAN Apparel and Merchandise

Dispatch and Delivery

• Orders are normally dispatched within five to seven business days after confirmation.
• Tracking details will be shared by email or SMS when available.
• Delivery time varies by destination, courier availability, holidays, weather, and other conditions outside our control.

Exchange Eligibility

An exchange may be requested when the wrong size or product was shipped, or when the product arrived defective or damaged. Contact info@bergmantri.com within seven days of delivery and provide the order number and clear photographic or video proof.

Non-exchangeable Items

• Products that have been used, washed, altered, or damaged after delivery;
• products without original tags or packaging where reasonably required; and
• items excluded from return or exchange in the product description or by applicable hygiene rules.

Refunds for Merchandise

Merchandise refunds are not normally provided unless an item is out of stock, cannot be supplied or exchanged, or a refund is required by applicable law.

3. Undelivered or Returned Shipments

• If a shipment is returned because the address supplied was incorrect or delivery could not be accepted, the customer may be responsible for reasonable re-shipping costs.
• If an undeliverable item remains unclaimed for more than 15 days after we contact the customer, the order may be treated as closed, subject to applicable law.